ILoveDooney Reviews

Gave valid credit card info, of course with security code, site will not place the order. Attempted X3, assumed this is a scam. Canceled my credit card. Beware!

I ordered merchandise on Aril 25th, it should have been delivered Aril 30th. It was not and now I can't reach anyone at this company. Are they really legitimate.my credit card has already been charged. I need to hear from they to straighten this out.

I got one purse from this site and I thought, "Huh, that plate looks funny." It was a little damaged, but I was going away and kept it anyway. Then I ordered another and saw that the stitching is off. OK- this site sells the irregular merchandise. If you send it back, you must pay shipping. Forget it- I will never buy from them again.

Ordered on April 1st, on April 4th I noticed my order said "Backordered", I contacted their customer support and they said that was an error my order was on the way, they had provided a deliver date of April 6th when I ordered the product. I asked customer service again to confirm it would be here on April 6th and they again ignored. Got tracking today on April 5th and it wont' be here until the 10th. Some 2 day shipping, it took 8 business days. Turns out they sat on it for 4 days and then even when they found it, they didn't try to make it right by sending it quicker. STAY AWAY, they could careless about you.

The absolute worse experience ever. Never received my order. Call customer service couldn't get an explanation from them. Calling them on a weekly basis about this I finally got a refund after a month and 5 days. Never received an follow up email or a email stating they was going to refund my money.
I will not purchase anything from them ever again.

On 1/28/21 I spent over $300 dollars in the ILoveDooney website and they sent my package to a different city and state than the address I provided. The incorrect address is called a Default Address on their website. Three days later I emailed their customer service to try and fix the error. However, their advice to me was to either try and fix the problem thru UPS, or, if the package were deemed undeliverable it would be returned to them and they would then start the refund process. When I contacted UPS the same day they said it was up to the sender to correct the problem. Because, the package was going to travel by both USPS and UPS and, as of that moment, the package continued to be with the sender. They placed the blame on me and PayPal for okaying the incorrect address. But, the error was hard to detect because the first half of the address, the house # and the neighborhood name, was correct. Their website is now asking me to review my orders. However, as of yet, I haven't received the package nor a refund.

I was eager to get this and my purse so I paid for premium shipping, which was only $10. I placed my order on 12/2 and had both my purse and wallet on 12/5. I also signed up for the rewards program before ordering and was surprised that just because I signed up and my birthday was next week I was able to get a discount that more than covered the premium shipping. I will definitely order from ILoveDooney.com again next time I want a Dooney item. I saved almost $100 over the regular website SALE purchase of the same items. I saw their rating on this site and was worried I made a mistake by ordering from them. But now I am so happy I did. It was a great purchase, I got both the purse I wanted and the matching wallet for well under the retail price of either item.

I have ordered 3 purses from I Love Dooney. They are good quality and arrived on time. I don't have a problem with them. The registration comes with them. They are authentic.

ZERO CUSTOMER SERVICE... THEY DON'T BOTHER TO ANSWER PHONES AND THEY DO NOT ANSWER Emails TO CUSTOMER SERVICE EXT. I like their bags but not enough to be treated like crap. There a LOT of better higher end bags.

I ordered, received email confirmation then they also let me know when item shipped and had tracking for it. Received in a week and was packaged beautifully, couldn't have asked for more! I would definitely buy from them again

I could not believe that they did not have the address on the label and sent it out, only to have it returned! I do not recommend this company to anyone. Ilovedooney is the sister company to Dooney & Burke. You will be better off ordering from them instead.

I purchased a bag and it went on sale. I tried to get a refund of the difference. They refused. I asked to speak to a supervisor, they wouldn't forward the complaint.